Job description
Job Title: Customer Account Executive
Location: Redditch, UK
Salary: £31, per annum
Contract Type: Temporary, ongoing
Hours: 9am till 5pm
Job Description:
We are seeking a proactive and customer-focused Customer Account Executive to join our team in Redditch. This role is key in managing and developing client relationships, ensuring operational excellence, and supporting strategic growth. You will act as the primary point of contact for assigned accounts, overseeing the full order lifecycle, collaborating with internal teams, and delivering solutions tailored to meet client expectations and business objectives.
If you thrive in a fast-paced environment, enjoy problem-solving, and excel at building trust with clients, this is the role for you.
Key Responsibilities:
1. Own the Customer Relationship: Act as the primary liaison for assigned accounts, building long-term partnerships through trust, responsiveness, and a thorough understanding of client needs. Maintain regular and proactive communication.
2. Drive Strategic Order Fulfilment: Oversee the complete order lifecycle-from initial entry (including EDI) to delivery-ensuring accuracy, timeliness, and alignment with customer expectations. Resolve EDI issues promptly and identify process improvements.
3. Collaborate Cross-Functionally: Work with internal teams including Sales, Planning, Production, Supply Chain, Logistics, and Quality to ensure seamless order execution and proactively address potential bottlenecks. Be the voice of the customer within the business.
4. Manage Escalations and Risk: Identify and resolve issues before they escalate, maintaining high service levels and customer satisfaction.
5. Enhance Client Communication: Provide clear updates on order status, process changes, and best practices to foster transparency and trust.
6. Support Continuous Improvement: Contribute to initiatives that improve order accuracy, reduce lead times, and enhance the customer experience.
7. Align with Commercial Strategy: Identify upselling opportunities, monitor account performance, and align daily activities with broader commercial goals. Anticipate client needs and market trends.
8. Facilitate Client Engagements: Coordinate and support customer visits, reviews, and audits to strengthen relationships and demonstrate operational excellence.
Skills, Experience & Qualifications:
Essential:
9. Proven experience in account management, customer service, or a related role
10. College or university degree (or equivalent)
11. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
12. Strong written and verbal communication skills
13. Excellent organisational skills and the ability to manage multiple accounts simultaneously
14. Core Competencies:
15. Strong relationship-building and client management skills
16. Experience managing full order lifecycle, including EDI and manual orders
17. Ability to collaborate effectively across multiple departments
18. Competent in maintaining accurate documentation and meeting KPIs
19. Comfortable with CRM systems, ERP tools, and data dashboards