London Salary : £50-70K (depending on experience)
* Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
* Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).
* Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
* Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
* Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
* Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
* Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
* Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
* Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
* Additional Languages: Proficiency in other languages is a plus.
* Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
* Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
* Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
* Global team with a creative, innovative and welcoming mindset.
* Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
* Freedom to create your own success story in a high performance environment.
* Training programs and Personal Development Plans for each employee
Benefits:
* 32 days of holidays (including bank holidays)
* Work from Home Equipment allowance
* Flexible Work from Home - 2 days remote a week
* Flexible Work from Long Distance - 4 weeks a year
* 12 Weeks Paid Maternity and Paternity Leave
* Pet friendly office
* Sponsored Learning Opportunities
* Cycle2work scheme
* Team Socials
* Annual Leave purchase (up to 5 extra days)
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