Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.
Responsibilities
- Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
- Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
- Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
Qualifications
- Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
- Proficient in use of Microsoft Office, particularly Word and Excel.
- A caring, patient, and respectful demeanor.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.
Benefits
- A competitive salary and benefits package
- 28 days holiday inclusive of Bank Holidays - Pro Rota for Part Time
- Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
- Workplace pension for your future security
- A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
- Excellent training and career development opportunities
- Employee Assistance Programme, occupational health and wellbeing support services
- Everyday saving perks - Access to a wide range of retail discounts and savings
- Free on-site parking
- Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
