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Description
The Senior Delivery Manager (SDM) is responsible for delivering IT-based change in a large, complex environment, leading a diverse, multi-skilled team. The SDM will have expertise in either—and preferably both—Agile and Waterfall delivery methods, and will manage change initiatives from start to finish, including procurement, finance and budget management. The post holder will build positive working relationships across a wide stakeholder community including external partner organisations to ensure that outputs and outcomes are delivered effectively and efficiently.
Application Deadline: 26 September 2025
Department: IT Services
Location: Newquay, Cornwall, UK
Essential
The following responsibilities, qualifications and skills are required or strongly preferred for this role.
* Experience of delivering complex IT change in line with King’s change delivery standards.
* Authoritative knowledge of work practices, processes and procedures relevant to the role and specialist work practices and/or professional guidelines relevant to the work area.
* Experience in IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues.
* Ability to build benefits realisation plans and drive their execution.
* Managerial skills such as coaching, motivation and performance management.
* Financial acumen with training or experience in budgeting and cost control.
* Experience managing delivery using either Waterfall or Agile frameworks; knowledge of both is preferred.
* Excellent communication skills with the ability to articulate ideas to both technical and non-technical audiences.
Knowledge, Experience & Skills
* Experience managing activities of self and/or others; change delivery experience across projects or programmes.
* Direct managerial track record with experience delivering value through diverse teams.
* Sector/commercial awareness and understanding of systems/services in own area.
* Coaching/motivating teams and managing performance.
* Financial knowledge related to management and control of budgets.
For Waterfall
* Prince2 Practitioner, APMP PMQ, PMI PMP or equivalent certification.
* Excellent project planning and dependency management skills.
* Knowledge of contract lifecycles, vendor management and procurement.
For Agile
* SAFe Scrum Master or SAFe Advanced Scrum Master certification.
Knowledge & Skills by Area
* Communication & Networking: Clear and precise communication; ability to convey complex information.
* Decision Making, Planning & Problem Solving: Resource planning, project leadership, and solving complex issues.
* Teamwork & Development: Training needs assessment and coaching to develop others.
Equal Opportunity
The above responsibilities are not exhaustive and the post holder may be required to undertake tasks within the scope and grading of the post. King’s College London (KCL) equality, diversity and inclusion policies apply.
Employee Benefits
* Hybrid working – minimum 5 days in the office per month
* 10% performance-related bonus
* 31 days holiday (pro-rata for part-time) plus public holidays
* Sick pay
* Discretionary Christmas closure days
* Contributory pension scheme
* Life assurance
* Volunteer days and other wellbeing benefits
* Free onsite parking & bike racks
* Professional training and certification opportunities
* LinkedIn Learning and Future Learn access
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants and embraces diversity. We want everyone to bring their whole selves to work. This statement aligns with King’s College London (KCL).
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