A leading IT service provider is seeking a 2nd Line IT Service Desk Analyst for a full-time role in Edinburgh. The candidate should have at least 3 years of experience in IT support, a strong customer service orientation, and knowledge of Microsoft 365. This hybrid role requires collaborative teamwork and a focus on customer satisfaction. Study and driving license are required. Competitive salary offered, ranging from £28,000 to £35,000 based on experience.
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