Hotel Café Royal enjoys an unrivalled setting, where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It is where history, culture, business and the stage are just steps away. For 150 years, people who make a difference have made their way through these doors. Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper. The overall effect of the hotel’s 159 guestrooms and suites, including seven signature suites that echo the glories of Café Royal’s past, is calm, assured and distinctive.
Scope & Purpose
As Hotel Manager, you will assume responsibility for the daily operations of Hotel Café Royal. In close partnership with the General Manager, you will provide strategic leadership to all operational departments, ensuring the hotel runs seamlessly while achieving excellence in guest service, team development, and financial performance. A champion of our service philosophy and brand values, you will lead by example and play a key role in delivering our ambition to be recognised as one of the world’s leading modern hotels.
This role holds direct operational responsibility for the following divisions and departments:
• Rooms Division, including:
* Front Office
* Concierge
* Guest Relations
• Housekeeping
• Food & Beverage Operations
• Events & Groups
• Security
• Engineering
• Akasha Spa & Wellness
Responsibilities
* Act as a key member of the executive leadership team, contributing to the overall strategy and success of Hotel Café Royal.
* Lead all operational departments, ensuring the delivery of the highest luxury hospitality standards and quality that exceed guest expectations.
* Drive performance across guest satisfaction, employee engagement, and financial KPIs including revenue, occupancy, and profitability.
* Inspire, coach, and mentor Department Heads to strengthen leadership capability, team culture, and colleague retention.
* Drive the achievement of Forbes 5-Star status and embed its principles into daily operations to sustain long-term excellence.
* Maintain full knowledge of the London luxury market to align service delivery with industry trends and guest expectations.
* Foster collaboration among all members of the executive and management teams to ensure a unified and supportive leadership environment.
* Champion guest-centric experiences through high visibility and proactive guest engagement across all areas of the hotel.
* Maintain and build on the reputation of the hotel through continuous service innovation and improvement.
* Cultivate strong relationships with all colleagues, encouraging open communication and personal development.
* Manage departmental budgets, ensuring responsible financial planning, forecasting, and cost control.
* Be financially astute, adapting the business strategy where necessary to deliver expected financial returns for various stakeholders.
* Represent the hotel in the absence of the General Manager, making key operational decisions with confidence and discretion.
* Build and manage relationships with key internal and external stakeholders to protect and enhance the brand’s prestige.
* Oversee the upkeep and presentation of the property, ensuring it consistently reflects luxury standards in both appearance and operational condition.
Profile Requirements
* The ability to demonstrate leading and developing people effectively.
* Proven experience in a Hotel Manager, Director of Rooms or a similar role within the luxury hospitality sector, for a minimum of 3 years.
* Experience of working in London, for a minimum of 3 years.
* The ability to build strong relationships with all colleagues in the hotel.
* A sound understanding of managing various stakeholders and their expectations.
* The ability to manage, draft and allocate complex budgets.
Benefits
* Competitive salary
* Competitive management bonus scheme
* Family private healthcare, life assurance and protection
* Private pension with Scottish Widows
* Group life insurance scheme membership