At ORL, we want to exceed our customers' expectations and make the shopping experience as simple, smart, and inspiring as possible. As a Manager of Product Discovery, you will have responsibility for the management, coordination, and implementation of the Product Discovery strategy on the site, ensuring enhancements to the customer experience, ultimately driving conversion.
This role ensures we are delivering best-in-class product discovery, allowing customers to shop more easily, whilst driving our commercial results.
What You'll Do
* Strategic planning for product discovery, focusing on identifying opportunities to improve the overall customer shopping experience. Working across teams to identify customer pain points to then implement change.
* Optimize and drive a strategic plan for search, identifying issues and problem-solving to drive an improved search experience and overall conversion. Creating and maintaining guidelines and processes to drive consistency of customer experience through product delivery.
* Ownership of end-to-end planning and execution of seasonal plans to optimize search.
* Make insightful trade-offs and prioritization decisions into how to spend your time to optimize merchandising and product discovery.
* Lead the brilliant basics plan, creating the methodology and driving stakeholder engagements, resource allocation, and roadmap development that support project requirements.
* Conduct external research and internal analysis to shape and lean into the product discovery roadmap, working across Product & Proposition roles as well as Group to continually optimize features and algos.
* Creating, implementing, deploying, and maintaining taxonomies (hierarchical classifications of information) to structure content and improve search.
* Lead the review strategy and manage day-to-day relationship with our third-party reviews provider.
* Lead the team, through coaching, guidance, and challenge, to carry out daily E2E site walks across all key landing pages, including the Homepage, PDP, CLP, PLP, & offer pages to ensure primary tagging represents what good looks like.
* Continual best practice monitoring and sharing of recommendations, within the Merchandising and overall Ecommerce team.
* Be a leader in driving high-performing teams, directly managing a team that carries out the administrative efforts to run our site, whilst driving team engagement.
Requirements
* You will be an experienced leader, with experience in an online or e-commerce role, within a retail business.
* Customer-focused, with a great commercial acumen and understanding.
* Strong analytical and data skills.
* Highly organized with a collaborative working style, able to influence at a senior leadership level.
* Excellent communication skills and a good decision-maker.
* It would be great if you have a strong market awareness of technologies and tools within the customer experience and product discovery space.
We're Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world's largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it's also the home to the widest online supermarket range in the UK and champion of small, independent brands.
We're also the brains behind Zoom by Ocado, our same-day grocery delivery service. At Ocado Retail we're passionate about building careers and skills by giving people access to new and diverse opportunities. If you don't tick all the boxes above but have a curious mindset, a passion for learning, and adaptable skills to bring to the role, we still want to hear from you!
What's In It For You
By joining Ocado Retail you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail. If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal.
Here's a taste of what we offer: Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognize that, we treat all applications respectfully and fairly. So, if yours stands out, you'll follow our standard hiring process - one of our Talent Partners will talk you through this in an initial call.
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