Macmillan Frontline Specialist Adviser (Benefits) Remote, UK (with monthly meetings in Coventry) An Introduction to Us Coventry Citizens Advice has been supporting the local community for over 80 years, providing free, confidential and independent advice on a wide range of issues, from benefits and housing to employment and debt. As one of the citys largest and most trusted charities, we are committed to helping people overcome challenges while championing the issues that matter most to our clients. Our Collaboration with Macmillan Cancer Support In partnership with Macmillan Cancer Support, we deliver dedicated financial advice services for people affected by cancer across Coventry and Warwickshire, helping individuals access benefits, grants and tailored support. Together, we provide timely, compassionate guidance at every stage, ensuring people receive the financial help they need, when they need it most. We are now seeking to appoint a minimum of ten Macmillan Frontline Specialist Advisers to join us on a full-time, permanent basis, working 37 hours per week. Part-time hours will be considered for the right candidates. Your Rewards - Salary of £30,692 per annum - Flexible working arrangements - Fees paid for membership of relevant professional bodies - Regular professional development - Health & Wellbeing services provided through Employee Assistance Programme Health Assured - Specialised professional support for a range of issues through Peppy - Cycle to Work Scheme - Free eye tests and contribution towards lenses/spectacles for computer users if appropriate - Standing desks and walking meetings - Discounts on leisure facilities and a range of discounted offers If you are a compassionate adviser with experience supporting vulnerable individuals and communities, this is a fantastic opportunity to make a genuine, lasting difference as part of our mission-led organisation. Youll have the chance to play a truly rewarding role, supporting people affected by cancer at some of the most challenging times in their lives and helping them access the vital financial support they need to navigate their situation with greater confidence. And, just as you support our clients, we will support you, offering a thoughtfully designed benefits package, including flexible working arrangements that empower you to maintain a healthy, sustainable work-life balance. So, if youre ready to support people when it matters most and build a truly meaningful career, read on and apply today. What You Will Do As a Macmillan Frontline Specialist Adviser, you will act as the first point of contact for individuals affected by cancer, providing financial advice, guidance and support. Specifically, you will carry out structured triage assessments, identifying client needs and determining the most appropriate support, whether through immediate advice, light casework, signposting to external support services or referral to specialist services. You will also support clients with practical financial assistance, including carrying out quick benefit checks and helping with applications such as Blue Badge requests, ensuring individuals can access the support they are entitled to. Additionally, you will: - Maintain accurate case records in line with data protection and audit requirements - Facilitate referrals to partner organisations and specialist services - Identify safeguarding concerns and follow appropriate procedures - Contribute to service targets, evaluation and improvement activity What We Need From You To be considered as a Macmillan Frontline Specialist Adviser, you will need: - Experience providing advice, guidance or support to vulnerable individuals or communities - Experience using case management systems to record or refer casework - Experience conducting needs assessments and identifying appropriate support pathways - Experience maintaining accurate records and case notes - Strong digital literacy, including online systems and data security practices - A good understanding of safeguarding and confidentiality - Excellent listening and interpersonal skills - Strong problem-solving and decision-making abilities - The ability to manage multiple enquiries and prioritise effectively Please note, training will be provided for candidates who have advisory experience but are not yet fully competent across all areas. The closing date for this role is 20th April 2026. Other organisations may call this role Welfare Adviser, Benefits Adviser, Advice Worker, Caseworker, or Support Adviser. Webrecruit and Coventry Citizens Advice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to make a meaningful difference to people affected by cancer as a Macmillan Frontline Specialist Adviser, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.