General Information
Salary
£71,381 - £80,419
Working Pattern
Full Time, Flexible Working
Vacancy Approach
Cross Government
Location
Glasgow
Region
Scotland
Closing Date
07-Oct-2025
Post Type
Permanent
Civil Service Grade
Grade 6
Number of jobs available
1
Reserve List
12 Months
Job ID
10070
Descriptions & requirements
Job description
This position is based at the Criminal Injuries Compensation Authority (CICA), 10 Clyde Place, Buchanan Wharf, Glasgow, G5 8AQ. We currently operate a hybrid working business model, wby colleagues work 50% of their contracted hours in the office and the remainder at home.
The CICA is an executive agency of the Ministry of Justice (MoJ). As an organisation we compensate victims of violent crimes. We employ around 350 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We are committed to delivering a fair, sensitive and efficient service to all applicants and work ly with stakeholders to ensure the victim is at the heart of everything we do. We want to keep improving our services and the way we work to best serve victims of violent crime, meet new challenges, deliver value for money and ensure CICA is a great place to work.
Job Description
This is a key senior leadership role with responsibility for Corporate Support, Governance, our Contact Centre and Complaints Resolution. Leading a wide portfolio of responsibilities, you will be a member of the CICA Executive Management Committee and participate in the strategic leadership and corporate management of CICA.
You will develop and implement strategies which enable our people; safeguard and protect our business; deliver valuable applicant support and provide corporate services which enhance delivery of our organisational objectives. As a senior leader you will be highly visible and build trust with colleagues across CICA and the wider MoJ. You must have strong inter-personal skills and be able to build mutually beneficial relationships at all levels. You will have a track record of high performance and show the capability and drive to develop in the role. A key influencer and contributor, you will be insightful, with a passion for continuous improvement and public service.
You will lead a team of around 60 providing key corporate functions, including secretariat for the Accounting Officer and our non-Executive Board members.
You will build an effective network with your corporate services peer group in the wider MoJ community, identifying synergies and efficiencies through partnership working.
Main Activities/Responsibilities
The job holder will be responsible for the following:
Senior Leadership
Leadership of around 60 people in the CICA Corporate Services Directorate, who work on a variety of different areas including Governance, People Services and Applicant Experience.
Provide a high level of personal visibility, role-modelling your personal commitment to delivery of the MoJ values, CICA strategic objectives and Business Plan commitments.
Operate effective structures to report performance and service quality achievements.
Set performance benchmarks and operate regular performance reviews at directorate, team and individual levels, alongside monitoring overall performance and taking prompt action to address emerging issues.
Active contributions to the Executive Management Team, driving improved collaboration, role modelling senior management visibility and leading on cross CICA activities.
Deliver on CICA Business Plan commitments.
Corporate Governance
Ownership of CICA's risk management framework, including oversight of the strategic risk register and presenting at appropriate Boards, ensuring alignment with wider MoJ risk management and Orange Book requirements.
Senior accountability for CICA policy and processes on data protection and counter fraud in line with best practice and legislative requirements, including robust processes for incident management.
Oversight and responsibility for CICA's information management and assurance, including compliance with Data Protection Act 2018, UK General Data Protection Regulation and Freedom of Information Act 2000.
Oversight and responsibility for CICA's security, health and safety and business continuity processes, ensuring compliance with legislative requirements and adnce to best practice.
Representation of CICA on relevant MoJ and cross Government Committees and Boards.
People Services
Ownership of CICA's People and Capability strategy, with responsibility as Chair of CICA's People Committee for developing strategies to ensure people feel valued, supported and able to reach their full potential.
Strategic oversight of key people services within CICA including recruitment, performance management, learning and development, internal communications and staff led wellbeing and inclusion initiatives.
Oversight of strategic workforce planning to enable effective forecasting of capacity and ensure a clear pathway for development is in place.
Applicant Experience
Provide strategic direction for CICA's applicant contact services and complaints processes, ensuring applicants receive a compassionate and fair service.
Champion opportunities for continuous improvement by analysing applicant feedback, identifying trends, and driving initiatives to enhance service delivery and applicant satisfaction.
Strategic planning.
Oversee the production and laying before Parliament of the Annual Report and Accounts.
Provide strategic direction on annual business and strategic planning activity, facilitating workshops with senior stakeholders and ensuring alignment with the Justice Delivery Plan and delivery of the CICA Business Plan.
Ensure the effective monitoring of performance and achievement of our strategic objectives, coordinating the production of all planning and performance reporting to the CICA Executive Management Committee (EMC) and MoJ.
Corporate Secretariat
Ensure the provision of an effective and efficient secretariat function that supports the Accounting Officer and EMC in delivering CICA's strategic objectives.
Work with CICA's Non-executive Board Chair to ensure an appropriate diet of Board meetings to drive performance and insights into areas of improvement.
Person Specification
Essential Criteria
Extensive knowledge and leadership experience in one or more areas of risk management, corporate governance, information assurance or a related discipline.
Experience of working and leading within a Corporate Services environment.
Experience leading and managing diverse teams, including setting direction and managing performance.
A confident and clear communicator, with strong relationship building, influencing and negotiation skills.
Strong strategic thinking, including an ability to understand a wide range of complex corporate and often sensitive issues, and manage conflicting priorities.
Ability to work with ambiguity, to offer innovative solutions and make sound, well-judged decisions.
Desirable Criteria
Experience of leading board level secretariat functions.
Qualification in or previous experience of managing governance, risk, information management and/or counter-fraud.
Experience working in a front-line operational delivery function/ organisation.
Assessment Criteria
Stage 1
Applicants should provide a Curriculum Vitae (CV) and a statement of suitability which evidences the essential criteria and, w met, the desirable criteria.
The statement should be no more than 1000 words in length.
Stage 2
If successful at Stage 1, you will be invited to interview, which will incorporate a short presentation. You will be notified of the presentation topic in your invitation to interview. At the interview we will assess you against the behaviours listed below. You will also be asked a number of strengths-based questions.
Working together
Managing a Quality Service
Leadership
Communicating and Influencing
Interviews are expected to take place week commencing 27 October 2025.
We will be conducting all interviews in person at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ.
If you have any queries about the role, or wish to discuss, please contact
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.
Support
* A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices. You can determine your eligibility at
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
* To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
* To Ministry of Justice Resourcing team (resourcing-management-);
To the Civil Service Commission (details available- )
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Contact Information
MoJ:
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference: 10070
HMPPS
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference: 10070
Job Description Attachment
* Director of Corporate (Job Description Attachment)
Select new file
Application form stage assessments
Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability
Interview stage assessments
Interview Dates
Expected: Week commencing 27 October 2025
Behaviours
Working Together
Managing a Quality Service
Leadership
Communicating and Influencing
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .
Other Assessments
Which assessment methods will be used?
Presentation
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)