It's fun to work in a company where people truly BELIEVE in what they're doing!Please come and work for usWe're committed to bringing passion and customer focus to the business.Excited to grow your career?We value our talented employees and always aim to support internal progression wherever possible. If you believe this opportunity is right for you, we encourage you to apply.Our people make all the difference in our success.Exciting new opportunity!Are you an experienced Supervisor or customer-focused professional looking to step into a role that combines customer interaction, compliance, and commercial impact?If the answer is yes – we want to hear from you.We are looking for Customer Journey Supervisors to join our team at Milton Keynes Casino.This is a brand-new opportunity to be part of an evolving function within the business, focused on enhancing customer relationships, supporting safer gambling, and driving high-quality customer interactions.You will be supported through structured training and mentoring, developing specialist skills in customer engagement, compliance processes, and analytical decision-making.About the roleIn this role, you will work as part of the wider management team, however your primary focus will be on managing customer interactions, reviewing customer activity, and ensuring high standards of compliance and customer care.You will play a key role in supporting both the customer experience and the protection of the business, ensuring interactions are meaningful, well-planned, and outcome focused.This is a highly visible role within the casino, working directly on the gaming floor and engaging with customers on a regular basis.What we offerPay Rate £14.77 per hourTRONC participationStructured training and developmentClear progression pathway into managementOngoing mentoring from experienced casino leadersKey responsibilities of the roleCarry out customer interactions based on identified triggers and behavioursProactively engage with customers to support their journey within the casinoReview and analyse customer information prior to interactionsAccurately record all interactions and outcomes within company systemsSupport compliance with AML, LCCP, and Safer Gambling requirementsIdentify risks and escalate concerns appropriatelyBuild strong, professional relationships with customersWork closely with management to support operational and compliance objectivesMaintain a consistent, high-quality approach to customer engagementContribute to improving processes and interaction quality over timeAbout youWe are looking for someone who:Has strong customer interaction and communication skillsIs confident dealing with challenging or sensitive conversationsWorks well under pressure and can make decisions independentlyIs organised, analytical, and detail-orientedIs comfortable using systems, Excel, and digital toolsIs a self-starter but also works well as part of a teamIs flexible with working hours (including evenings and weekends)Is solution-focused and takes ownership of their workDesirable (but not essential)Experience working in a regulated environmentBackground in gaming, banking, or financial servicesUnderstanding of AML / Safer Gambling / LCCPExperience handling complaints or complex customer situationsWorking patternThis role will primarily involve evening and weekend work, with flexibility required to meet business and customer needs.Want to know more?Apply today and our recruitment team will be in touch.MKCASIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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