* Market leading international FMCG business
* Supportive team and a great range of benefits
About Our Client
Customer Fulfilment Officer (German Speaking), Camberley: The company is part of a large organisation within the FMCG industry, known for its robust operational processes and commitment to excellence in customer service. It provides a collaborative work environment and focuses on delivering quality products and services to its clients.
Job Description
Customer Fulfilment Officer (German Speaking), Camberley
* Speak and write in fluent German and English
* Manage and process customer orders accurately from receipt to delivery.
* Communicate effectively with German-speaking clients to address inquiries and concerns.
* Collaborate with supply chain and logistics teams to ensure timely product delivery.
* Monitor inventory levels and liaise with internal teams to address stock shortages.
* Resolve customer complaints promptly and professionally, maintaining high service standards.
* Prepare and maintain records of customer interactions and transactions.
* Support the team in implementing process improvements for better customer satisfaction.
* Ensure compliance with company policies and industry regulations.
The Successful Applicant
Customer Fulfilment Officer (German Speaking), Camberley
A successful Customer Fulfilment Officer (German Speaking) should have:
* Fluency in both written and spoken German and English.
* Experience in a customer service or order management role within the FMCG industry.
* Strong organisational skills and attention to detail.
* Proficiency in using customer relationship management (CRM) software or similar tools.
* A proactive mindset and the ability to solve problems effectively.
* Excellent communication and interpersonal abilities.
This role is 4 days a week in the office.
What's on Offer
* A competitive salary range of £27000 to £32000 per annum.
* A permanent position with long-term career prospects.
* Opportunities to work within a large and well-established FMCG organisation.
* Work in a collaborative and supportive team environment in Camberley.
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