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Online assistant

Kirkcaldy
Sainsbury
Online assistant
€11 an hour
Posted: 6 November
Offer description

Overview

Working in our stores this Christmas: Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian, or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers. Our stores are fast-paced environments where no two days are the same, especially during our busiest and most magical time of the year. As one of our Online Assistants, you’ll be one of our Christmas Champions that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.


What you’ll be doing

* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing substitutions where products are out of stock
* Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
* Working behind the scenes handling customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
* Always ready to serve customers brilliantly, supporting with questions, and proactively offering help
* Build great knowledge about our products, services and promotions to provide recommendations
* Working flexibly across the store as required


Eligibility

* You must be above the school-leaver age in your country
* If shifts cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
* You must have Right to Work eligibility in the UK


What makes a great Sainsbury’s Colleague

* Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical environment, often on your own but also thrive in a team
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks
* Willing to work flexibly to a high standard across the store; fully trained in a variety of skills to learn and develop
* Comfortable learning to use new digital tools and technology; able to move shopping containers up to 15kg
* Great attention to detail, keeping the store clean and uncluttered, always aiming to create the best shopping experience for customers


Working for us has great rewards

* Nightshift premium – an extra £2.45 per hour between midnight and 5am (where applicable)
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at certain times
* Free food and hot drinks for Colleagues in all stores
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave
* Pension – employer contributions match between 4-7.5%
* Sainsbury’s share schemes – option to buy shares at discounted prices
* Shopping discounts – offers on gym memberships, restaurants, holidays, vouchers and more
* Wellbeing support – including free access to our Employee Assistance Programme

Notes: Whilst many roles will be temporary over the festive period, there may also be permanent opportunities available. Please check the contract type and schedule hours before applying to ensure the role is right for you.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We support this commitment with a range of inclusive practices, leave, and development opportunities.

If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our Disability Confident Leader commitment, all candidates may be offered an interview through our online assessment which prioritises those who best match the essential criteria.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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