Nisbets are currently recruiting for a Credit Controller to join our Finance team and play a key role in managing the end-to-end credit control process for strategic and high-volume customers within the Key Accounts sector.
This role will be based in Avonmouth, with flexibility to work from home as part of a hybrid working pattern following a period of training.
The successful candidate will be responsible for maintaining ledger accuracy, driving proactive engagement with internal and external stakeholders, and ensuring timely payments to support accurate cashflow forecasting. This is a highly collaborative role, working closely with Sales, Customer Service, and Finance teams to resolve queries, minimise overdue debt, and support continuous improvement initiatives. You will lead customer query resolution, provide aged debt analysis, and contribute to process enhancements aligned with our One Touch philosophy: resolve once, resolve well.
This is an exciting opportunity for a detail-oriented and improvement-driven individual with a strong background in credit control or customer service environments.
Key Accountabilities
* Manage the full credit lifecycle for assigned key accounts, ensuring timely payments and minimal overdue debt.
* Reconcile customer statements and maintain ledger accuracy.
* Confirm and communicate payment dates to support accurate cashflow forecasting.
* Act as the primary point of contact for invoice disputes and payment queries, resolving issues with a One Touch mindset.
* Provide aged debt analysis, risk commentary, and account summaries for internal stakeholders.
* Collaborate with Sales, Customer Service, and Finance teams to align on resolution strategies.
* Support legal recovery processes where required, including liaison with third-party agencies.
* Contribute to continuous improvement by identifying root causes of recurring issues and proposing process enhancements.
* Ensure all customer queries are logged in the designated system with timestamps and resolution status.
* Maintain SLA adherence and monitor digital communication adoption.
Capabilities, Skills and Experience Required
* Proven experience in credit control, ideally with key account or high-volume exposure.
* Strong reconciliation and customer query resolution skills.
* Excellent communication—clear, confident, and customer-focused.
* Detail-oriented with a proactive, improvement-driven mindset.
* Proficiency in Microsoft Office and ERP systems.
* Experience managing a high volume of accounts (desirable).
* Knowledge of fraud detection and prevention (desirable).
* Understanding of legal debt recovery processes (desirable).
* Strong team player with a collaborative mindset.