Description Our local government clients are recruiting an Employee Relations Advisor. To assist the delivery of a professional Human Resources Advisory and Policy service through the provision of a wide breadth of support, administration, and record-keeping responsibilities that help contribute to an efficient, accurate, and customer-focused service. Responsibility To assist in the provision of a solutions-focused and enabling human resource advisory service to our customers, providing generalist administrative support to the HR Team on all Employee Relations related matters to help ensure a customer-focused service. Qualification – Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4, HND, BTEC Professional, and equivalent qualifications. Advanced – Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will have: Experience in supporting HR/OD services through administration and the provision of information to others. Knowledge and understanding of HR policies, procedures, processes and the relevance of employment legislation, with experience of interpreting and applying these to provide information to managers. Experience in recording information and monitoring activities to report on the progress against performance indicators and identifying areas of concern. Evidence of continuous professional development and keeping up to date with employment law and good practice. Knowledge and use of a range of HR & Payroll ICT systems, portals and packages. An understanding of how customer service objectives relate to the HR and OD function. Experience in delivering administration in a large and complex organisation. Ability to prepare and present verbal and written information and reports clearly and concisely. Good interpersonal skills with the ability to communicate effectively on confidential and sensitive matters to inform management and providers. Ability to work accurately and to meet deadlines, managing various transactions across a range of activities. Able to schedule and prioritise own workload, allocate work, and monitor the progress of others. Able to demonstrate a clear understanding of excellent customer relations and high-level customer service skills to manage the expectations of managers actively. Able to work flexibly as part of a team and within a broader service, and adapt to changing circumstances. IT literate in line with the requirements of the role, with the ability to use technology to improve services and benefit organisations. Able to demonstrate excellent numerical, verbal reasoning, literacy, technology and communication skills Innovative and creative, prepared to consider different approaches; solution-focused Willing to be accountable for their achievements and the delivery of objectives by the service Problem-solving skills with the ability to balance risks and make decisions Essential Compliance Requirements 3 years' reference including current employment An enhanced DBS check will be required for this role A pre-engagement screening is mandatory for this role. Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy