Job overview
To support functioning of key Operational Services within the Elective Access Department (Letter Production, e-Referral System, PCC/USC). Support colleagues throughout the department in providing reasonable cover for the work of absent colleagues as and when necessary. To collaborate with the design, development and maintenance of systems and databases which support the operational running of the Patient Contact Centre and Elective Services and Systems.
The post holder will contribute to developing and maintaining daily processes which support operational running of these services with a focus on Elective Access Services and Systems.
Working closely with the Trust Elective Access Leads, Corporate Informatics, Integrated Communications Services Lead, USC and Patient Contact Centre Service Manager. The post holder will be expected to develop a good general understanding of the unique needs of services and departments and to support all service users in disseminating best practice for the elective access systems, such as e-Referral.
Main duties of the job
The key elements of the role are:
1. Producing and presenting management information for use within the Trust.
2. Providing support to respond to requests by OUH users and GPs relating to e-Referral Service, including requests from OUH Service Managers to create new e-Referral Services and linking appointment types and to build and maintain services. Responding to requests to modify the e-RS Service booking parameters.
3. Providing timely and accurate reporting to Service Managers un-actioned Appointment Slot Issues (ASIs), worklist drop-offs and other e-RS worklists as well as developing and maintaining e-Referral Service Dashboard.
4. Identify opportunities for innovative problem solving and increasing quality.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view
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We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .