Office Based 2 days per week - must live local to Reading
Great training and team environment
Assignment is 6 weeks but could be longer
Working hours 9-5.15pm
Credit and Criminal Check undertaken before commencing employment
Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be taking client calls and responding to client emails regarding their pensions.
Your role:
Taking client calls in a professional manner
Deliver excellent customer service to clients via email
Checking the client's confidential information
Assist clients to get on line to their pension accounts
Updating the database
General administration dutiesThe person:
Previous customer service experience in an office environment
Proven experience of managing volume customer calls
Able to produce professional email responses
Clear criminal and credit history
Desire to deliver excellent customer service
Strong IT skills
Patience to talk customers through technical information
Quick to learnA full credit check and criminal records check needs to be cleared before you can take on this assignment with our client