We're looking for a dedicated School and Customer Service Administrator to join our team at Harrogate College and help create exceptional experiences for students, staff, stakeholders, and visitors.
What You Will Do
Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
To provide information, data and advice as required by students, staff, stakeholders and external visitors.
To ensure relevant queries have an appropriately managed handover and post-query resolution.
Identify, avoid and resolve problems quickly to enhance the customer journey.
Provide an excellent reception service - greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
To undertake the required administration supporting the school admin team; student record data management, hiring facilities and cross-college support.
Provide an excellent level of customer service that represents the company's brand.
Delivery of the campus health and safety & emergency response procedures including first aid.
Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment.
Proven experience as working on Front of House or customer service setting.
Ability to work flexibly across a number of tasks and changing priorities.
Good communication skills.
Good basic IT Skills.
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