Salary: £48,000 - 72,000 per year Requirements: Minimum 2 years experience in a similar IT Support role 2:1 grade in Computer Science/Software Development or equivalent degree Competent SQL skills Technical/Functional knowledge of Maximo MAS and/or earlier versions IT literacy with knowledge of multiple operating systems and VMWare Experience establishing customer-focused relationships Familiarity with Development Lifecycles (e.g. V-Lifecycle, ITIL3) Experience with BIRT reporting tool (preferred) Application server experience (WebSphere/Weblogic) (preferred) Experience with enterprise database systems such as MSSQL, Oracle, and DB2 (preferred) Responsibilities: Respond to client requests for support in a timely and professional manner, adhering to client SLAs Record all work accurately in tickets and timesheets Employ effective Root Cause Analysis techniques when troubleshooting incidents and problems Keep clients updated on the progress of their support requests Escalate requests to Senior Technician colleagues when necessary Ensure solutions are thoroughly tested and documented before release to clients Manage client environments and ensure they are kept up to date following releases Manage the change and release process, producing associated documentation Lead or participate in deployment outages Liaise effectively with Support and Delivery team colleagues Analyze and tune Maximo SQL queries to ensure optimal system performance Participate in the Out of Hours on-call support rota Technologies: IBM Support Oracle SQL VMware Websphere EAM Hardware More: We are a leading IBM Maximo Enterprise Asset Management partner for asset-intensive organizations worldwide. With a presence across North America, Europe, and Asia Pacific, we combine local expertise with global reach to deliver tailored asset management solutions. This remote role may require occasional visits to client sites or our company location. We offer a collaborative work environment where your contributions directly impact client success. last updated 4 week of 2026