HR Services Team Manager - Vetting
Glasgow
Contract - till End Dec
A great opportunity has arisen for an experienced HR Services Team Manager to lead a dedicated Vetting Services Team. You'll oversee the rollout of Enhanced Vetting Checks for our retail population, ensuring a smooth, compliant, and high‑quality experience for employees and candidates.
This role is ideal for someone who thrives in a fast‑paced environment, brings strong HR operational expertise, and is confident managing sensitive and complex vetting activity.
Key Responsibilities of the HR Services Team Manager - Vetting, include
Acting as the central coordination point for all vetting activity, planning and managing team workload across rollout phases
Ensuring service delivery meets expectations, including SLA performance and customer experience
Designing processes and producing collateral to support the retail rollout
Managing dashboards and reporting progress to leaders and stakeholders
Working closely with the vetting partner to monitor risks and support employees and candidates
Handling escalations and providing Employee Relations guidance on vetting fails or refusals
Building strong relationships across People Services and wider business workstreams to ensure effective collaboration and representationThe successful HR Services Team Manager - Vetting, will have:
Strong HR background with solid experience in employment checks and vetting processes
Experience working with external screening partners
Proven team leadership or management experience
Strong understanding of multiple HR policies, procedures, and systems
Excellent written and verbal communication skills, with the ability to influence at all levels
Ability to manage complex and sensitive issues professionally and with discretion
This is a key role in ensuring safe, compliant hiring across our retail teams while delivering a positive and supportive experience for colleagues.
To apply for the HR Services Team Manager - Vetting, please send your CV to (url removed)
Project People is acting as an Employment Business in relation to this vacancy