Customer Service Executive - Production Support
* Full-time
* Employee Status: Regular
* Role Type: Hybrid
* Department: Customer Service
* Schedule: Full Time
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based at our Nottingham office reporting into the team leader. You will be part of an important team within Experian, allowing you to grow both your customer service and administration skills. Additionally, it offers a career path that provides fantastic career progression and learning opportunities.
You will have experience of excellent customer service skills, which you use to support our clients and customers throughout their employment screening journey.
You will conduct several of the component parts of the employment screening process. This will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working with your team, you will blend together problem solving skills and a keen eye for detail and making accurate decisions.
We are offering the chance for you to build a career within the Customer Services sector. You will work with a friendly team, where you will learn new skills and have the opportunity to work your way up within a renowned business.
Qualifications
* Proven Customer Service background. Alternatively, previous customer‑facing role dealing with customers on a daily basis, either face to face or through another medium such as inbound or outbound telephone calls.
* Team player, who can stay organised and self‑motivated to meet deadlines.
* Experience that you do have, even if you do not tick all of the qualities mentioned. Talk to us about the experience that you do have.
Benefits
* Hybrid working – 40% office based
* Great compensation package and uncapped commission
* Core benefits include pension, Bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
We are proud to be an Equal Opportunity and Affinitive Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
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