An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service. This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000). You will be responsible for: - Prepare thoroughly for each job and capture all customer vehicle issues for follow-up. - Adhere to Brand and Company Service Core Processes to ensure consistency and quality. - Inform customers of outstanding recalls and schedule completion promptly. - Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff. - Verify account details, credit, authorisations, and order numbers before proceeding. - Follow up on 'No Show' bookings and efficiently manage Work in Progress (WIP). - Update Vehicle Order Records (VORs) daily on manufacturer platforms. - Obtain authorisation for required work through customers or approval platforms. - Cost completed work and raise accurate invoices for transparency and accountability. - Monitor and communicate vehicle progress, including completion times and delays. - Maintain precise vehicle history and service records for reference and compliance. - Order/requisition authorised parts in a timely and organised manner. - Ensure compliance with health & safety, statutory requirements, and company policies at all times. What we are looking for - Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. - Proven experience in an automotive service environment, ideally HGV or light commercial vehicles. - Competent in technical and administrative tasks, including vehicle costing. - Strong attention to detail and organisational skills. - Excellent customer service and communication skills. Shifts: - Weekly Hours: 42.5 hours - Weekdays (Monday - Friday):- 7:00 AM - 4:00 PM - 8:00 AM - 5:00 PM - 9:00 AM - 6:00 PM - Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM- Extra Pay: 1.5 regular rate What's on offer - Competitive Salary - 30 days annual leave including bank holidays. - Additional leave based on service milestones. - Employer pension scheme and various employee benefits. - Personal accident cover - Free Class IV MOT - Mental Health Support - Corporate uniform provided. - Paternity pay - receive full pay for 2 weeks - EV salary sacrifice scheme - Cycle-to-work options - Onsite Parking - Earn a £1,500 Referral Bonus - Paid Saturday shifts at enhanced rates. - Multi-manufacturer training programmes and career development opportunities. - Working within a supportive, family-oriented organisation. This is a fantastic opportunity for a motivated Service Advisor to join a well-regarded, professional team in the commercial automotive sector. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to p