Harrods Hammersmith, England, United Kingdom
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We are looking for a Senior Insights Analyst to join our Digital team at Harrods. In this role, you will use creativity and initiative to help internal clients explore new ways of engaging with customers and identify opportunities that will lead to change in how stakeholders use data.
About The Role
As the Senior Insights Analyst, you will support senior management in performing exploratory customer analysis, identifying opportunities, and scoping requirements with internal teams to drive projects. This role involves creating, maintaining, and managing complex customer segments, predictive modeling, rules-based modeling, and automation to support stakeholders. You will define KPIs, work with business and IT stakeholders to ensure data integrity and availability, and prioritize development work as needed.
About You
The successful candidate should have experience guiding other analysts, maintaining analytical integrity when discussing results with leadership and peers, and possess functional knowledge of Python, SQL, and data architecture/access for business teams. Extensive experience with targeted and personalized Loyalty and/or CRM activities, along with operational knowledge of these functions and IT, is essential. You should be able to communicate insights effectively to both technical and non-technical audiences and promote analytical thinking across teams.
Additional qualities include:
* Keen attention to detail
* Top-down problem-solving approach
* Passion for data-driven decision-making
* Experience automating solutions
About Us
Harrods is a leading luxury department store renowned for hosting top designers and sought-after brands worldwide. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.
Our Promise to You
We aim to make the impossible possible for our customers and will support you with a friendly environment, abundant opportunities, and career development across various specialties.
Uniquely You
We value individual strengths and growth potential. If you meet most of the skills and experience required, we encourage you to apply. We celebrate diversity and believe that what makes you unique makes us exceptional. Learn more about our culture by searching #TogetherHarrods on LinkedIn, Facebook, or following @togetherharrod on Instagram.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Research, Analyst, and Information Technology
* Industries: Retail
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