Account Director
Hybrid London, UK
About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders.
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our client team! We’re looking for an Account Director who has extensive experience in social commerce, ideally across TikTok Shop, and Ads strategy and management. You must show real passion for educating clients about the opportunities in the social commerce space, be a strong people manager and experienced in delivering results for clients.
You will;
* Understand our clients’ business requirements and act as their strategic advisor on TikTok Shop performance
* Build great relationships with our senior clients, up to Marketing Director and CMO level and lead informative and effective client meetings
* Hire, manage, and develop account management team members
* Define and manage exceptional client delivery processes from onboarding to optimisation and reporting
* Work with your client team to optime our clients social commerce activity and drive sales and profitability on campaigns
* Identify areas of growth, and test and learn within your client portfolio
* Work with Finance to manage client and creator billing processes
* Work with our Studio team to deliver Live strategies for clients
* Stay up to date with industry and platform developments and share industry best practice across the business
* Continually innovate for and work closely with our business founders to evolve the Onyx proposition
What you will bring
Onyx is a scale-up business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.
Essential skills for the role:
* Strong academic background including education to degree levelor equivalent
* Extensive (2+ years minimum) experience of defining and managing social commerce strategies, ideally TikToK Shop/Ads management in an agency or brand environment essential
* Proven ability to manage and meet TikTok GMV objectives and targets and confident discussing commerce strategies with senior client stakeholders up to CMO level
* Deep interest in and insight into digital marketing industry trends and able to educate clients on the sector
* An inspiring and empathetic leadership style with experience managing and developing an account or delivery team, including recruitment and objective setting
* Strong educational background to degree level or equivalent
* Excellent presentation skills to create and deliver effective content for client QBRs and MBRs
* Advanced excel and data analysis skills to enable client optimisation, budget management and reconciliation
* The ability to think and work independently in a start-up environment but with strong collaboration skills
* Natural tenacity to solve problems, overcome conflict and get things done
* A logical and detail-focused approach to process design and improvement
Additional skills a bonus:
* Additional European language from Italian, Spanish, French & German
* STEM subjects at A-Level and degree or equivalent preferred
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
* Competitive salary
* Pension contributions
* Performance bonus
* Health Cash Plan
* Hybrid working environment. Primarily remote during early stage, hybrid London/Bristol location thereafter
* Flexible working around core hours with a focus on outcomes
* 25 days holiday (plus bank holidays)
* 2 weeks ‘work from anywhere’ allowance
* Health and Wellness benefits
* Home office/mobile/broadband allowance
* Volunteer days
* A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process