Overview
Retail Optical Assistant at Vision Express helps customers find and select eyewear that meets their needs. You’ll assist with frame adjustments, repairs, and fittings, and may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Your goal is to provide excellent customer service and ensure customers leave happy with eyewear that fits properly and meets their vision needs. We’re open to discussing flexible options for the ideal working week to fit around commitments.
We are Vision Express — with over 550 stores across the UK and Ireland. We are part of the EssilorLuxottica family, a global leader in the design, manufacture and distribution of lenses, frames and sunglasses, with priority eyewear brands including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 licensed brands.
What are we looking for?
* Provide excellent customer service, with the ability to provide personalized assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* The ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for customers, in line with store marketing guidance
Benefits and incentives
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave - increasing with length of service, plus the option to buy or sell holiday
* Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
* Opportunities to join a company-wide knowledge sharing and collaboration through internal channels
* Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and discounted bicycles through Cycle to Work Scheme
* And more!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Retail
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