An excellent opportunity has arisen for a dedicated Sage X3 Support Consultant to join our clients' team, where you'll play a key role in supporting their customers by resolving issues with Sage X3 ERP, Sage Intacct, and their proprietary X3CloudDocs solution and plugins. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.
To apply for the role of Sage X3 Support Consultant you must have:
* Customer support experience in resolving software issues
* Experience of Sage X3 customer support
* A car and driving licence, able to commute daily to GU52
* Right to live and work in the UK on an unrestricted basis
What you'll be doing:
1. Accurately assess customer issues and business impact, assigning appropriate priority levels.
2. Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation.
3. Record details, accurate information and track all support calls from initiation to resolution.
4. Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.
5. Provider clear documentation of issues and resolutions to support future problem-solving.
6. Identify and address recurring issues, collaborating with the...