Job summary
Wisbech Primary Care Network (PCN) is recruiting a Care Coordinatorfor Trinity Surgeryto support patient care in the development of the Primary Care Network. This is a full-time role (37.5 hrs per week), however 2 part-timers may be considered.
The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.
Main duties of the job
The Care Coordinator role is a critical and an evolving post with overall responsibility to help patients access the right services first time and will include:
To provide a point of contact for patients and act as a focal point for communication between patients, doctors and other medical staff
To provide efficient, accurate administrative support for clinicians, patients and colleagues.
About us
The PCN has a population of approximately 50,000 patients and comprises of 4 Practices Trinity Surgery, North Brink Practice, Clarkson Surgery and Parson Drove Surgery. The post holder will work alongside clinicians and other staff at Trinity Surgery as part of a multi-disciplinary team.
Interview date is: Wednesday 25th March 2026 (only)
Details
Date posted
23 February 2026
Pay scheme
Other
Salary
£12.71 an hour £24,862 per year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
W
Job locations
Trinity Surgery
29 St. Augustines Road
Wisbech
Cambridgeshire
PE13 3UZ
Wisbech Primary Care Network Ltd
7 North Brink
Wisbech
Cambridgeshire
PE13 1JU
Job description
Job responsibilities
Reception Duties
Respond to all queries and requests for assistance from patients and visitors
Greet patients and direct them from reception into waiting areas
Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed
Advise patients of relevant charges for private services, accept payment and issue receipt for same
Enter on computer any requests for home visits and provide a computer print-out
Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate
Action requests for ambulance transport
Ensure all incoming and outgoing mail is directed appropriately
Ensure reception and waiting areas are kept neat and tidy
Take fees from patients, entering in receipt book and issuing receipts
Ensure sufficient forms and documents are available in Reception
Work safely at all times in accordance with practice policy
The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager
Operation of the Telephone System
Receive and make calls as required in accordance with surgery protocol
Divert calls and take messages in accordance with surgery protocol
Ensure the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of the day
Management of Appointment System
Ensure total familiarity with all appointment systems in effect including regular and incidental variations
Ensure appropriate booking of appointments and recalls in line with practice protocol
Signpost patients to appropriate providers following practice protocols
Monitor effectiveness of the system and report any problems or variations required
Administration Duties
Follow practice protocols to actions tasks and emails as appropriate
Provide administration support to clinicians, patients and practice management
Start and End of Day Procedures
Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients
Follow End of Day procedures and ensure preparations for the next working day are complete
Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated
Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.
Please do not delay in submitting your application, as we may close the application window earlier than 13 March 2026 if we have a high volume of suitable applications
Job description
Job responsibilities
Reception Duties
Respond to all queries and requests for assistance from patients and visitors
Greet patients and direct them from reception into waiting areas
Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed
Advise patients of relevant charges for private services, accept payment and issue receipt for same
Enter on computer any requests for home visits and provide a computer print-out
Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate
Action requests for ambulance transport
Ensure all incoming and outgoing mail is directed appropriately
Ensure reception and waiting areas are kept neat and tidy
Take fees from patients, entering in receipt book and issuing receipts
Ensure sufficient forms and documents are available in Reception
Work safely at all times in accordance with practice policy
The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager
Operation of the Telephone System
Receive and make calls as required in accordance with surgery protocol
Divert calls and take messages in accordance with surgery protocol
Ensure the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of the day
Management of Appointment System
Ensure total familiarity with all appointment systems in effect including regular and incidental variations
Ensure appropriate booking of appointments and recalls in line with practice protocol
Signpost patients to appropriate providers following practice protocols
Monitor effectiveness of the system and report any problems or variations required
Administration Duties
Follow practice protocols to actions tasks and emails as appropriate
Provide administration support to clinicians, patients and practice management
Start and End of Day Procedures
Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients
Follow End of Day procedures and ensure preparations for the next working day are complete
Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated
Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.
Please do not delay in submitting your application, as we may close the application window earlier than 13 March 2026 if we have a high volume of suitable applications
Person Specification
Other requirements
Essential
* Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
* Ability to work at other locations including home working if required
* Willingness to work flexibly within the team to cover annual leave or sickness
* Ability to travel within the requirements of the role
* Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
* Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
* Full driving licence with no restrictions and including business insurance cover
Skills, Knowledge and Abilities
Essential
* Ability to work with patients on a 1:1 basis
* Can organise and prioritise workload
* Knowledge of IT systems, including ability to use Word, emails and the internet
* Awareness of GDPR
* Excellent written and verbal skills
* Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
* Ability to work effectively as part of a team or individually as required
* Able to manage and prioritise own workload
* Able to work accurately with excellent attention to detail
Desirable
* Experience with SystmOne clinical system
* Awareness of Safeguarding Children and Adults
Experience
Essential
* Experience of working in a busy administration role, working with minimal supervision
* Experience of establishing work processes and procedures
* Experience of working within a secure and confidential environment
Desirable
* Experience of working in a healthcare setting
* Experience of inputting accurate and timely data onto electronic systems
Qualifications
Essential
* Educated to GCSE standard or equivalent
* Good command of written English
Desirable
* NVQ qualification level 3 or above in Business Administration or equivalent previous experience
Personal qualities
Essential
* Demonstrable experience of team working
* Ability to withstand sensitive and potentially stressful situations
* A positive attitude and helpful nature
* Able to demonstrate empathy
Person Specification
Other requirements
Essential
* Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
* Ability to work at other locations including home working if required
* Willingness to work flexibly within the team to cover annual leave or sickness
* Ability to travel within the requirements of the role
* Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
* Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
* Full driving licence with no restrictions and including business insurance cover
Skills, Knowledge and Abilities
Essential
* Ability to work with patients on a 1:1 basis
* Can organise and prioritise workload
* Knowledge of IT systems, including ability to use Word, emails and the internet
* Awareness of GDPR
* Excellent written and verbal skills
* Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
* Ability to work effectively as part of a team or individually as required
* Able to manage and prioritise own workload
* Able to work accurately with excellent attention to detail
Desirable
* Experience with SystmOne clinical system
* Awareness of Safeguarding Children and Adults
Experience
Essential
* Experience of working in a busy administration role, working with minimal supervision
* Experience of establishing work processes and procedures
* Experience of working within a secure and confidential environment
Desirable
* Experience of working in a healthcare setting
* Experience of inputting accurate and timely data onto electronic systems
Qualifications
Essential
* Educated to GCSE standard or equivalent
* Good command of written English
Desirable
* NVQ qualification level 3 or above in Business Administration or equivalent previous experience
Personal qualities
Essential
* Demonstrable experience of team working
* Ability to withstand sensitive and potentially stressful situations
* A positive attitude and helpful nature
* Able to demonstrate empathy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wisbech Primary Care Network Ltd
Address
Trinity Surgery
29 St. Augustines Road
Wisbech
Cambridgeshire
PE13 3UZ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Wisbech Primary Care Network Ltd
Address
Trinity Surgery
29 St. Augustines Road
Wisbech
Cambridgeshire
PE13 3UZ
Employer's website
(Opens in a new tab)