Customer Service Administrator Location: Glasgow (Hybrid - Remote after onboarding) Salary: £25,500 per annum Contract Type: Permanent Hours: Monday to Friday, 9:00am - 5:30pm Are you someone who thrives on solving problems and creating positive customer experiences? Our client, a growing UK-wide logistics and supply chain company, is looking for a Customer Experience Specialist to join their Glasgow-based support team. This is a hybrid role offering the best of both worlds: structured in-office training followed by remote working, with monthly team days to stay connected and collaborative. What You'll Gain: Hybrid Flexibility: Work from home after training, with regular team meetups to stay engaged. Supportive Culture: Join a team that values your input and encourages continuous improvement. Career Growth: Opportunities to develop your skills and progress within a fast-paced, customer-focused business.Your Day-to-Day: Client Support: Build strong relationships with customers, ensuring their needs are met with professionalism and care. Email & Enquiry Management: Respond to queries via a shared inbox, providing timely and accurate information. Order Coordination: Keep customers informed about order status, delivery timelines, and any changes. Quote Preparation: Create and send quotations in line with company procedures. Call Handling: Manage inbound calls related to orders, returns, and general support. Feedback Collection: Capture customer insights to help improve service delivery.What You Bring: Excellent communication skills, both written and verbal A customer-first mindset with a proactive approach Strong problem-solving abilities and attention to detail Confidence using MS Office, especially Excel A positive attitude and willingness to learn Additional Info: Location: Office is a short walk from Glasgow Central Station Training: In-office onboarding to set you up for success Start Date: Immediate start available as the team gears up for a busy periodReady to Apply? Call us on (phone number removed) to chat about your experience and find out more. We'd love to hear from you! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website