Job Description
eCommerce Retail Account Manager
Location: Hounslow (hybrid working)
Contract: 3–4 months
We’re supporting a large, well-known organisation in the travel and retail space with the search for an eCommerce Retail / Account Management professional to join on a 3–4 month contract.
This role sits within a digital commerce team and focuses on managing online retail partners, improving eCommerce performance, and supporting a strong end-to-end customer experience. It’s a hybrid role based in Hounslow, combining on-site collaboration with flexible working.
The role
In this position, you’ll act as the link between retail partners, digital teams and operations, ensuring online performance targets are met and opportunities for improvement are identified and delivered.
Key responsibilities include:
1. Managing relationships with retail brand partners, owning their online performance
2. Working with digital and product teams to improve the website experience, including merchandising and usability
3. Using data and insight to identify performance issues and growth opportunities
4. Coordinating with offline retail and operational teams to ensure a joined-up omn...