A bit about the role:
We’re looking for a commercially minded, proactive and driven individual who brings energy, determination and a positive attitude to everything they do.
As the key point of contact for our customers throughout the order journey, you’ll play a vital role in delivering an outstanding customer experience. You’ll combine excellent verbal and written communication skills with a confident telephone manner, ensuring every interaction is professional, helpful and solution-focused.
This is a fast-paced environment, so the ability to stay organised, adaptable and calm under pressure is essential. You’ll be comfortable juggling priorities while maintaining a high standard of service.
Beyond customer support, you’ll also bring a commercial mindset — spotting opportunities to add value, close opportunities and help grow revenue wherever possible.
We’re looking for someone who can work independently while also embracing a strong “one team” culture. You’ll build solid product knowledge, stay motivated by targets, and collaborate with colleagues to deliver the best outcomes for our customers and the business.
What you will be doing:
* Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class. Multi-tasking between answering the phone and imputing orders at the same time is a key requirement.
* Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.
* Working with the wider sales teams to develop and grow sales with existing and potential customers. Produce quotes and close opportunities within Keylink to a conversion target. Upsell to customers to increase products specification and volume. Identify opportunities and make proactive calls with a view to increase revenue.
* Have a good understanding of product offerings and process knowledge of all Keylite product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for Keylite.
* Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.
* Liaise effectively with all Keylite teams to provide the customer with the best experience possible.
What we are looking for:
* GCSE grades in Maths and English
* Minimum 1 year proactive sales, customer service or administration experience desirable but not essential.