About Us:
CTS is a leading provider of high-quality workwear, personal protective equipment (PPE), and offshore sourcing solutions. With a commitment to safety, quality, and customer satisfaction, we serve clients across various industries. We are dedicated to delivering exceptional service and customer satisfaction.
Job Description:
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be the first point of contact for our clients, providing expert assistance and ensuring a seamless customer experience. You will play a crucial role in building and maintaining strong relationships with our customers and ensuring their needs are met effectively.
Key Responsibilities:
* Serve as the main point of contact for customer inquiries via phone, email, and other communication channels.
* Provide expert product knowledge and guidance to customers, helping them select the most suitable workwear, PPE, and offshore sourcing solutions for their needs.
* Process orders accurately and efficiently, ensuring timely delivery and fulfillment.
* Handle customer complaints and issues promptly and professionally, striving for swift resolution and customer satisfaction.
* Liaise with internal departments, including sales, warehouse, and logistics, to coordinate order processing and delivery.
* Maintain accurate records of customer interactions and transactions using our CRM system.
* Keep up-to-date with product offerings, industry trends, and regulations related to workwear, PPE, and offshore sourcing.
Requirements:
* Previous experience in a customer service role, ideally within the workwear, PPE, or related industry.
* Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
* Strong problem-solving abilities, with a proactive and solutions-focused approach to customer issues.
* Attention to detail and accuracy in order processing and data entry.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Proficiency in using CRM systems and other relevant software applications.
* A passion for delivering excellent customer service and exceeding customer expectations.
Benefits:
* Competitive salary package
* Opportunities for career development and advancement
* Pension scheme
* Employee discounts on workwear and PPE products
How to Apply:
If you are a motivated and customer-focused individual with a passion for the workwear, PPE, and offshore sourcing industry, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Casual dress
* Company events
* Employee discount
* Free parking
* On-site parking
Education:
* GCSE or equivalent (preferred)
Work Location: In person