About the Job
Creation Technology is looking for a Senior CRM Business Analyst to join our Consultancy Team, focused on delivering large scale projects to leading customers in the Higher Education vertical, using Salesforce Education Cloud. This is a permanent role based out of our head office in Chiswick, West London. The ideal candidate should be able to travel from time to time to client sites across UK and Europe.
As a Senior CRM Business Analyst within the team, the individual must be able to work with both business and technology stakeholders, applying an organised and proactive approach. Tasks range from business requirement gathering and documentation, writing user stories, testing, handover to IT support teams, and occasionally, ad-hoc query handling and support tasks.
Responsibilities
* Work with Product Owners and the business to develop and detail the product backlog in the form of epics and stories describing problems and expected outcomes, running refinement sessions with the development team.
* Collaborate with Creation Project Managers & other Business Analysts across the group
* Assist the Development Team, by providing support to the Developers and Testers on the team.
* Act as a communication channel between product owners, business owners and the development team
* Contribute to the planning and execution of system and acceptance testing.
* Undertake documentation to support the team’s sprint activities.
* Build and maintain a good working relationship with the business representatives, working across teams and multiple sites
* Undertake show & tell sessions with clients, presentations etc both virtually and in person where required. Prepare professional decks & documentation to be used in relation to both client presentations and also client user training.
* Mentor UK Junior Business Analyst
* Provide assistance to developers and testers of the team. Pro-actively removing blockers to maximise team productivity.
Experience Required
* Experience with Salesforce is desirable but not essential.
* Ability to apply an analytical approach to requirements discovery, documentation and collaborative solution delivery.
* Capture user stories and artifacts in JIRA or similar tools
* Skilled in collecting and interpreting data, analysing results to identify patterns and trends in data.
* Excellent stakeholder engagement and management experience with the ability to effectively communicate at a level and depth appropriate to the audience.
* Demonstrable experience of gathering requests and technical specifications
* Experience working in Agile delivery teams using Scrum, including participation in different Scrum ceremonies.
* A sense of personal responsibility and the drive to own problems, can work self-directed and independently to accomplish results.
* Creates an environment where individuals are encouraged and supported to achieve their goals.
* Promotes a positive team culture. Identifies and implements ways to improve teamwork. Builds effective relationships throughout the organisation
About Creation Technology
Creation Technology is a 60+ person Salesforce Consultancy specialising in Industry Clouds, and in particular Salesforce Education Cloud. Founded in 2006, and working in Salesforce since 2011, Creation delivers Consultancy Services & Managed Services to leading Institutions using technologies including Salesforce Education Cloud, Marketing Cloud, MuleSoft, Data Cloud & AI etc.
Creation is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.