At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail, and lab spaces. Everything we do is tied into our vision of building vibrant communities, while providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on 'Creating Thriving Cities,' which is evident across our website. Have a look to gain more perspective on what we do and how we operate.
You'll work in our wonderful King Street building, located in Leeds – you'd be working Thursdays and Fridays, 8am - 5pm.
Job Purpose:
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work with our clients/tenants regularly. It's important to be approachable, love speaking to people, and building relationships. We welcome applicants from hospitality, retail, or cabin crew backgrounds, where you will be naturally adept at this.
What will you be doing?
* Delivering a positive customer experience within the building
* Building lasting, long-term, professional relationships with customers
* Being the first point of contact for all customers and visitors
* Supporting and facilitating events and meetings within the building
* Facilitating new customer viewings to support sales
* Hosting meeting rooms, co-working spaces, lounges, and other amenities, maintaining high standards of presentation and food & beverage service where applicable
* Managing your workload to balance desk-based tasks and building customer relationships
* Collating customer intelligence and updating systems to support sales and retention
* Engaging with customers, colleagues, management, and other departments within Bruntwood
* Promoting wellbeing in the workplace
* Focusing on continuous improvement to add value, save time, and simplify processes for customers
* Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service
What are we looking for?
* A positive, can-do attitude capable of handling a fast-paced, dynamic environment
* Curious, detail-oriented, motivated, and customer-focused individuals
* Administrative experience, especially managing enquiries mailboxes
* Excellent communication skills with a personable, human approach
* Experience in hospitality, retail, or service sectors
* The ability to maintain high energy and positivity throughout the day
What will you get?
* Opportunity to work with a friendly, passionate, and experienced team
* Contribute to the company's growth and direction
* An exciting, challenging role with new experiences
* Opportunities for progression within a growing company
Additional benefits include:
* 28 days holiday plus your birthday off, with options to buy or sell holidays
* 24 hours of volunteer time annually
* Sabbatical of up to 12 months after five years
* Healthcare cash plan and private healthcare options
* Life assurance
* Up to 8% matched pension scheme
* Discounts and cashback at leading retailers
* Enhanced maternity and shared parental leave (26 weeks fully paid)
* Interest-free learning loans for skill development
We also support charitable causes through The Oglesby Charitable Trust, which has donated over £25m since 2001, supporting arts, education, environment, medical research, and health inequality initiatives.
We value diversity and inclusion in our workforce to reflect the communities we serve and aim to create thriving, inclusive cities.
Note: We conduct a one-stage interview process for successful applicants, providing an opportunity to see the role in action and ask questions to ensure a good fit.
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