Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Preston
Description
Interested in starting a career in an international insurance company? Davies is seeking a Claims Handler to join our successful Property team in Preston. This role places you at the heart of our customer journey as the first point of contact during critical moments for our clients.
Key Responsibilities
* Liaising with customers, insurers, suppliers, and colleagues nationwide
* Analyzing policies to determine claim coverage and devise efficient claims processing strategies
* Keeping policyholders informed about claim progress through well-crafted correspondence
* Setting up new claims, appointing contractors, and updating internal systems
* Issuing payments and arranging settlements as needed
* Ensuring compliance with contractual and regulatory requirements
* Contributing to team success and driving business growth
Skills, Knowledge & Expertise
* Customer-Centric Approach: As a great communicator, you'll be the voice of Davies, providing empathetic service that leaves a lasting impression.
* Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
* Attention to Detail: Excellence lies in the little things.
* Proactive Attitude: Enthusiasm drives positive change.
* Numeracy, Literacy, and IT skills: Strong capabilities in these areas are essential.
* Adaptability: Handle challenging conversations with grace and professionalism.
Job Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Learning opportunities at Davies
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension with 5% employee and 5% employer contributions
* My Choices at Davies: High Street discounts and a Financial wellbeing hub
* Life assurance: 4x salary
* Refer a Friend scheme
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre offering move, munch, money & mind focus
* Discounts with hundreds of UK retailers
* EAP: 24/7 confidential helpline
* Holiday entitlement: 25 days, increasing to 26 after 5 years and 27 after 10 years
* Flexible working options: hybrid, remote, or office-based
* Dress for your day policy
* Inclusive employment policies (e.g., Menopause, fostering, fertility, sabbatical, baby loss, miscarriage)
* Flexible benefits: holiday purchase plan, health cash plan, BUPA dental plan
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