Your newpany
We are currently working with a market leading tech consultancy who are a huge provider of IT services and solutions to organisations globally. This contract is going to be working for one of their clients who are a largeernment organisation.
The client is looking for an experienced service delivery and transition manager to join them on a 6 month contractThe role will be hybrid working – going to site in the West Midlands 2 days per week
Your new role
You will be involved in all aspects of Service Design & Transition across teams involved with the Project Delivery process.
The role aim is to assure delivery of first-class serviceponents. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful andplete implementation.
You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
You will contribute to the SD&Tmunity receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards
Development of Support Model and Diagrams forponents being delivered by project teams
Ensure that Application and Technical Support teams have the capabilities in place to deliver the support model
Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for teams are managed
Ensure that the support model isplete, tested and signed off before service go live
Provide a point of escalation for SD&T operational issues and risks
Ensure operational sign-off of SD&T artefacts at appropriateernance boards and technical reviews