Job Title: Energy Expert
Location: Leicester Hub
Salary: £27,976 per annum
Hours: 40 hours per week Monday - Saturday
Sponsorship: Unfortunately, we are not able to offer sponsorship for this role.
Join Us as an Energy Expert in our Leicester Hub – Empowering People & Supporting Sustainability!
Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our Leicester Energy Hub team, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing
As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You’ll empower customers with practical, personalised energy‑saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco‑conscious products and services. Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For
* A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
* A passion for helping people and making a difference.
* Great communication skills across all channels.
* A proactive, can‑do attitude.
Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
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