Our market leading client is growing their technical team and are looking for an experienced Electrical and Mechanical Engineer to join them as Technical Support Engineer. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction and enjoy working closely with external sales teams to drive market growth., they have the perfect opportunity for you!
The Role:
The role involves supporting products and assisting in the applications that they could be used in. These technical questions come in via the phone, email and internal systems, from internal customers and external customers. The product range is large spanning from pneumatics to
electric drives, serial interface to chillers.
Key Responsibilities:
* Provide technical support through phone, emails, Teams calls and Webinars
* Continuously develop your skills and knowledge in the industry
* Provide support and training to internal departments
* Provide showroom tours to customers
Requirements:
* Level 3 qualification in an Engineering discipline or relevant experience
* Methodical problem solver, organised and able to keep clear and comprehensive records
* Strong communication skills, both written and verbal. This role demands someone with the ability to
* be understood using a lot of communication channels
* Ability to work collaboratively with cross-functional teams
* Have technical knowledge, paired with an understanding of sales would be of benefit
* Enthusiasm for energy-saving initiatives and sustainability
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
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