We are looking for a Customer Service Advisor to join our team in our St Clears office
Working as part of our Domestic Online Team, our Customer Service Advisors work in a fast-paced environment and face different challenges every single day. Through high performance and putting our customers first, our Customer Service Advisors have great prospects for progression and additional training opportunities.
Our Customer Service Advisors are responsible for maintaining the relationships of our Online domestic customer base. Handling inbound calls and emails, you’ll be responsible for the customer journey and ensuring each account is maximised to its full potential. The customers you will assist in this role are our Online customers & buying group clients, so great communication skills and customer focus is essential.
As a Customer Service Advisor for Certas Energy you’ll have access to:
* Competitive basic salary = Commission
* Progression opportunities
* Free parking
* Brand discounts through Certas group scheme
* Buy, Sell, Carry Holiday scheme
* Life assurance scheme
* Pension scheme
* Gaining experience with a leading fuel brand in the UK
Are you a Certas Energy Customer Service Advisor? We’re looking for:
* Minimum of 6 months in a customer service environment or similar
* No sales experience necessary as full training will be given
* Strong negotiation skills are desirable
* Confidence in own ability
* Ability to handle objections
* Ability to work with autonomy
* Resilient, persistent and tenacious
Company Information
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.