Are you experienced in Quality Management Systems and ready to take ownership of a business-critical function? Do you thrive in a structured, process-driven environment where compliance, improvement, and governance are key priorities? Looking for a role where you can play a pivotal part in achieving and maintaining ISO accreditation within a growing organisation? Gillespie Recruitment are delighted to be partnering with a forward-thinking and evolving organisation as they look to appoint a Quality Management Systems (QMS) Coordinator to join their team in Newcastle. This is an exciting opportunity for an experienced QMS professional to support the development, implementation, and ongoing management of a robust governance framework, playing a key role in achieving ISO accreditation and embedding best practice across the business. The Role This is a highly important and structured QMS Coordinator position, ideal for someone with experience in implementing and maintaining quality management systems who enjoys working in a collaborative, process-driven environment. Working closely with the Head of Strategy & Governance, you will support the development of a company-wide QMS framework, help secure ISO 9001 accreditation, and ensure it is effectively maintained as part of business-as-usual operations. This role offers the opportunity to influence processes across the organisation, contribute to continuous improvement, and support compliance across quality, environmental, and health & safety standards. Key Responsibilities Quality Management Systems & Compliance Supporting the development and implementation of a robust QMS framework aligned to ISO standards Assisting in achieving ISO 9001 accreditation and ensuring ongoing compliance Maintaining and updating policies, procedures, and standards in line with business needs Supporting internal and external audits and ensuring follow-up actions are completed Governance & Reporting Assisting with company-wide risk management and objectives programmes Preparing performance dashboards and management reports Supporting leadership with data, insights, and compliance tracking Training & Communication Advising and supporting colleagues on QMS processes and best practices Providing training on management systems and compliance requirements Working collaboratively across departments to embed standards Operational Support Supporting problem-solving relating to quality, environmental, and health & safety issues Assisting with non-conformances, incidents, and corrective actions Liaising with external accreditation bodies and supporting audits/visits Continuous Improvement Identifying opportunities to improve systems, processes, and compliance Supporting the development of procedures, manuals, and documentation Promoting a culture of continuous improvement across the organisation About You We are looking for a proactive and detail-focused QMS professional who is confident working with structured systems and thrives in a governance-driven environment. You’ll bring experience of implementing and managing ISO-aligned systems, along with the ability to communicate effectively across all levels of the business. Skills & Experience Required Minimum 3 years’ experience implementing and managing ISO 9001 Quality Management Systems Strong understanding of quality, environmental, and health & safety standards Experience supporting audits and maintaining compliance post-accreditation Excellent organisational and planning skills Strong communication skills (both written and verbal) Ability to analyse information and present clear, actionable insights Confident using Microsoft Office packages (Excel, Word, PowerPoint) Ability to prioritise workload and manage multiple tasks effectively Experience working both independently and as part of a team Personal Attributes Proactive and self-motivated with a strong sense of ownership Detail-oriented with a structured and methodical approach Strong problem-solving ability with a solutions-focused mindset Professional, reliable, and confident working with senior stakeholders Collaborative team player with the ability to influence and engage others Committed to high standards and continuous improvement Desirable Experience ISO 9001 Lead Auditor qualification Experience delivering QMS implementation projects Experience managing and monitoring an established QMS framework Knowledge of regulations within social housing Experience in a commercial or project-based environment What’s on Offer Salary of £35,000 Opportunity to play a key role in achieving ISO accreditation Involvement in shaping and embedding business-wide processes Collaborative working environment with senior stakeholder exposure Ongoing professional development opportunities A role with real impact on organisational performance and compliance If you are an experienced QMS professional looking for your next opportunity to make a real impact within a growing organisation, we would love to hear from you. Apply today or contact the team at Gillespie Recruitment to find out more about this Quality Management Systems Coordinator opportunity.