Customer Service Representative - Dental Office based, North West Salary: £26,000 North West-based dental customer service opportunity Europe’s largest dental laboratory Managing relationships with dental practices – independent and corporates Great new challenge for a dental receptionist or a customer service professional from another sector Office based, North West Great career development potential Join this award-winning organisation – Leaders in Digital Dental Innovation With over 40 years of expertise, this continually growing company continue to revolutionise the dental industry. As a full-service dental laboratory, they are heavily invested in digitisation and offer cutting-edge solutions including aligners, intraoral scanners, and 3D printed dentures. Their diverse digital portfolio gives their team the tools they need to tailor solutions for any and every dental customer. As part of their continued expansion, they are looking for a personable, dynamic, organised and confident team player to look after a portfolio of existing customers as a Customer Service Representative. The Role As a Customer Service Representative, your activities and responsibilities will be:- Assisting new customers create their accounts with the company Talking to dental staff - practice managers, nurses, receptionists, technicians etc Organising and managing tour task load Video, written and verbal communication with customers Managing orders, queries and complaints effectively and efficiently Liaising with colleagues internally Escalating things to colleague where necessary Full onboarding and training will be provided and this is a vibrant, professional and fast-paced environment. Ideal candidate : A dental practice receptionist or nurse seeking a new challenge OR customer service experience in different sectors Commutable to Bolton every day Confident, proactive communicator with strong relationship-building ability Ideally experience working with a CRM system Friendly, positive attitude and a team player Problem solver who can adapt and be flexible The Culture A vibrant, forward-thinking business with a genuine family feel. You'll be joining an achievement-focused sales team where initiative is rewarded, autonomy is respected, and personal development is supported. They offer clear progression opportunities, ongoing support, and a fun and collaborative environment. Salary: £26,000 Benefits: Pension | 20 Days Holiday Bank Holidays (Increases with Service), On-site Gym | Breakout Areas with Table Tennis and relaxed seating