Research Associate Publisher II
Salary: £46,000 per annum
Location: London EC1A
Contract: Six-month fixed-term, full time
Hours: 37.5 hours per week
Working Pattern: Monday–Friday, 9:00am–5:30pm (1-hour unpaid lunch)
Work Model: Fully onsite
About the Role
As a Research Associate Publisher II, you will play a critical role in the delivery of high-quality, time-sensitive research publications for a global financial services client. Operating within a Williams Lea team of nine across London, Hong Kong, Tokyo, and India, this role is central to ensuring research publications are produced, quality-controlled, and distributed accurately, compliantly, and on time.
The position is heavily delivery-focused, with approximately 70% of time dedicated to business-as-usual (BAU) publishing activities and 30% to change, UAT, and technology initiatives. Pre-deal publishing is a core and business-critical component of the role and occurs frequently, requiring precision, speed, and sound judgement.
Once trained, the successful candidate will be trusted to make day-to-day operational decisions independently, escalating issues appropriately while maintaining ownership of outcomes.
Key Relationships & Scope
1. Daily collaboration with Research Analysts, Operations, Technology teams, and offshore partners
2. Close partnership with the onshore publications team across EMEA and APAC
3. Primary regional focus on EMEA, while contributing to global consistency of service
4. Regular interaction with senior stakeholders to ensure service standards and expectations are met
Key Responsibilities
Operational Delivery
5. Support Research Analysts in the authoring, formatting, and publishing of research reports across end-to-end workflows
6. Manage and execute high-volume, time-critical pre-deal publishing, including preparation of client lists, entitlement checks, and coordinated distribution
7. Monitor workflows, priorities, and handoffs across onshore and offshore teams to ensure deadlines, quality, and SLAs are consistently met
8. Perform rigorous quality control, proofing, and compliance checks to ensure accuracy, consistency, and adherence to publishing standards
9. Make informed operational decisions daily to maintain service excellence, escalating where appropriate
Change, UAT & Continuous Improvement
10. Actively participate in UAT cycles, technology releases, and workflow enhancements
11. Identify opportunities to improve tools, processes, and service outcomes; provide structured feedback to stakeholders
12. Take ownership of NextGen training materials and documentation, ensuring they remain accurate and up to date
Training & Onboarding
13. Coordinate with Research Trainers to support onboarding of new joiners
14. Assist with access requests, systems setup, and operational training
15. Identify training needs and support the delivery of training sessions on publishing processes and tools
Client Focus & Service Excellence
16. Deliver consistently high levels of customer service and proactive communication throughout the publication lifecycle
17. Build trusted relationships with end users and client stakeholders
18. Resolve client issues effectively, ensuring root causes are addressed and lessons learned are shared
19. Actively encourage and incorporate client feedback to drive service improvements
General Responsibilities
20. Build strong working relationships across the Williams Lea global network
21. Share knowledge and best practices across the team
22. Maintain a positive, professional, and solutions-oriented approach
23. Champion Williams Lea values and culture, acting as a role model at all times
24. Take ownership of personal development and continuous learning
Essential Skills & Experience
25. Organisational & Project Management Skills: Proven ability to manage multiple priorities and deliver under tight deadlines in a fast-paced environment
26. Attention to Detail: Exceptional accuracy and quality focus across all stages of publishing
27. Communication & Collaboration: Strong interpersonal skills with the confidence to work across global teams and escalate when required
28. Training & Knowledge Sharing: Experience supporting or delivering training and onboarding activities
29. Problem Solving & Judgement: Ability to assess issues, make decisions independently once trained, and seek support when needed
30. Technical Skills: Advanced MS Office (Word, Excel, Outlook); working knowledge of SharePoint and Adobe Acrobat
Personal Competencies
31. Proactive, self-managing, and resilient in a high-pressure environment
32. Confident decision-maker with sound judgement
33. Strong team player with a collaborative mindset
34. Positive, ‘can-do’ attitude and professional presence
35. Motivated to continuously improve skills, processes, and service quality
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
36. 25 days holiday plus bank holidays
37. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances
38. Life Assurance
39. Private Medical Insurance
40. Dental Insurance
41. Health Assessments
42. Cycle-to-work scheme
43. Discounted gym memberships
44. Referral Scheme
You will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.
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