Microsystems is Bermuda's trusted technology partner dedicated to delivering reliable IT solutions and digital services to businesses across the island, since 1993. The company specializes in managed IT services, system support, cybersecurity, networking, and custom technology solutions that help organizations operate efficiently and securely in an increasingly digital world.The company works closely with clients to understand their operations and provide solutions that are scalable, secure, and tailored to their specific needs. From small businesses to growing enterprises, Microsystems supports organizations that depend on stable, high-performing technology infrastructure.
What You'll Do
The Technical Account Manager will own a portfolio of clientaccounts and be directly responsible for growing revenue, strengthening relationships, and owning outcomes directly related to our clients’ unique business needs.
You will take full ownership of a portfolio of business clients and:
* Drive revenue growthacross multiple technology brands (Dell, Apple, Lenovo, Xerox, DocuWare, and more)
* LeadQuarterly Business Reviews (QBRs)that translate technology into real business value
* Build and executeaccountplans and technology roadmaps
* Identify gaps, risks, and opportunities — and turn them intoclosed business
* Act as thetrusted advisorto decision-makers (not just IT contacts)
* Reduce churn by staying ahead of issues and continuously delivering value
* Work cross-functionally with service and project teams to ensure execution matches expectations
What You Own
* Revenue growth within youraccountportfolio
* Client retention and satisfaction
* Expansion across our full technology stack
* Strategic direction of youraccounts
What Success Looks Like
* Youraccounts grow — consistently
* Clients rely on you for guidance, not just quotes
* You uncover and close opportunities others miss
* You bring structure, insight, and momentum to every client interaction
What You Bring
* 5+ years intechnicalsales,accountmanagement, or solution consulting
* Proven ability togrowaccounts and hit revenue targets
* Strong commercial instinct — you understand business, not just technology
* Confidence presenting to business leaders and decision-makers
* Ability to translate complex technology into clear, actionable recommendations
* Experience working across multiple vendors or solution stacks is a strong advantage
The Environment
* Fast-paced, high-accountability
* Access to a broad ecosystem of leading technology brands
* Strong internal delivery teams to support execution
* Leadership that expects performance — and supports it
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