Service Engagement Partner | S4 | Demand ManagementService Engagement Partner | S4 | Demand Management
Country: United Kingdom
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Our Tech Team at Santander UK is growing, and we have an exciting opportunity for a Service Engagement Partner to help us continue leading the way in innovative banking.
Our Technology and Data organisation is adapting its operating model to match the overall strategy mapped out by the Senior Leadership Team. In this strategic role you'll deliver the long-term vision for the management of the CIO Domains, as well as managing the current project landscape and change pipeline.
Join us in reshaping the future of Santander and help make a difference for our customers!
The difference you'll make:
1. Understanding and appreciating the Santander UK Technology stack and near-term demands translating this to business integration and planning oues, to realise customer benefit
2. Visualising, reporting andmunicating current and medium-term business demands forged by building and maintaining relationships with all CIO leads
3. Understanding how technology can be used to simplify day to day operations and delivery, while contributing to the wider business vision and identifying opportunities for IT efficiencies
4. Recognising and reporting on the KPIs for core service provision, highlighting trends, opportunities for improvement and alternative options for service provision
5. Acting as the bridge between the Business and Technology domains to guide delivery priorities, technology choice and overall direction to exceed customer expectations
6. Understanding the CIO Domains pipeline of projects and helping the CIO Domains to deliver on their current IT projects while acting as the escalation point for the CIO Domains into IT Infrastructure.
What you'll bring:
These are the essential requirements you need to be successful in this role:
7. Broad experience as an established Technologist with deep knowledge of how infrastructure and operations pervade all business delivery and value realisation
8. Prior experience operating at the forefront of the Infrastructure, Operations and End User Technology team, withprehensive stakeholder management, providing the intersection between Technology and Business
9. Ability to plan and forecast the use of technology to realise business goals with practical and pragmatic approaches displayed to meet all stakeholders' requirements
10. Risk appetite understanding with a natural affinity to manage and mitigate yet ensure value is derived from deliveries that meet both Technology and Business demands
11. Sound financial planning and forecasting with exposure to third party suppliers, recognising the need to utilise budgets wisely to meet goals
12. Experience in Programme Management with a strategic, leadership-driven approach to managing IT infrastructure-related projects
It would also be nice for you to have:
13. Prior experience in Pre-Sales or Business Development roles driven from a Technology response to Business challenges
14. Consulting experience in the retail financial services industry based on Technology delivery with transformation a key driver to refresh and renew technology choices to meet business demands
15. Current industry knowledge, recognising the potential and benefit that a hybrid on-prem and cloud approach can provide
16. Prior exposure or fulfilment of Service Management functions and the application of this across a traditional on prem and cloud base infrastructure estate
What else you need to know:
This role is a permanent position to be based in Milton Keynes.
We want our people to thrive at work and home and also be able to deliver the best oues for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in this location, it's important you consider your travelling distance, time and cost from your home to the office location.
We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.