Overview The Head of Technology will provide leadership and strategic direction for SEKO’s UK&IE technology function, working to ensure clear ownership, accountability, and prioritisation across all areas. This role is responsible for integrating logistics and technology teams to deliver a seamless, client-focused experience, while also addressing internal operational needs. The Technology Manager will lead a cross-functional team—including Data Analysis, Business Analysis, Integration, and Client Solutions—fostering collaboration, resilience, and continuous improvement.
This position requires strong leadership, a collaborative mindset, and the ability to deliver measurable outcomes that support SEKO’s strategic objectives and long-term success.
Key duties and responsibilities Technology Leadership & Accountability
Provide clear ownership, prioritisation, and accountability across all technology functions, integrating logistics and technology teams for a seamless client and internal experience.
Documented ownership for all major technology initiatives, reviewed quarterly
≥90% of projects delivered within agreed timelines and specifications (measured by milestone completion rates)
Client Project Delivery
Ensure technology initiatives are delivered punctually and meet client requirements, enhancing satisfaction and adoption.
All technical client initiatives completed and followed up within agreed timeframes
Client satisfaction score as measured by NPS and post-implementation survey maintains or exceeds established benchmarks
Operational Efficiency & Change Management
Drive operational improvements and change management to support both client and internal value realisation.
Quantifiable operational improvements (e.g., reduced processing times, enhanced data accuracy, or cost savings) demonstrated by before-and-after assessments
Measured increase in percentage of projects with documented change management plans
Increase adoption and effective use of technology platforms across client and internal teams.
Growth in client adoption rates of SEKO 360 platform, measured by both client numbers and feature usage
Demonstrable decrease in manual operational tasks as a direct result of increased platform adoption by clients and vendors
Internal Reporting & Metrics Management Establish and maintain robust internal reporting frameworks and performance metrics to drive data-informed decision-making across the organization.
Define and regularly review key performance indicators (KPIs) aligned with business objectives and operational needs
Oversee the accuracy, timeliness, and accessibility of internal reports and dashboards, ensuring data integrity and actionable insights
Support cross-functional team co-ordination to identify reporting requirements, address data gaps, and implement enhancements to reporting tools
Track and communicate progress against targets, supporting continuous improvement and accountability at all levels
Ensure compliance with data governance, security, and privacy standards in all reporting activities
Key Skills required Demonstrable expertise in global freight forwarding operations, including import/export regulations, multimodal transportation (air, sea, road, rail), customs compliance, and end-to-end logistics solutions.
Advanced proficiency in utilising logistics technology platforms (e.g. CargoWise), including workflow automation, system configuration, data integration, and reporting
Strong capability in optimising system processes to drive operational efficiency, enhance user adoption, and support digital transformation initiatives
Proven ability to lead and develop robust, high-quality client-facing systems and internal processes that drive greater adoption and business value
Experience building and maintaining relationships with regional and global IT teams as a trusted business partner
Skilled in identifying and implementing process, service, and technology improvements aligned with evolving business needs
Expertise in designing and delivering critical programmes and initiatives that contribute directly to client outcomes, with careful management of delivery and engagement risk
Ability to support clients in aligning their digital transformation agendas and project portfolios to achieve strategic business outcomes
Strong research and analytical skills to propose solutions to client issues, industry trends, and technology advancements
Effective at prioritising and overseeing multiple client projects, coordinating resources and deliverables, and supporting the growth and performance of development team members
Collaborative approach to working with internal stakeholders, clients, and product development teams to build and improve the product portfolio
Financial acumen to oversee project and department budgets, provide Statements of Work (SoW), cost estimates, and manage revenue and ROI of solutions and project teams
Commitment to staying updated with the latest industry trends, systems, and software offerings
Extensive data analytics abilities for shaping strategy, including generating insights, testing assumptions, validating proposals, adjusting solutions, improving processes, and tracking outcomes
Ability to drive consistent standards and approaches throughout teams, ensuring delivered products are well-tested and error-free
Strong decision-making skills in technology and methodology to meet both short-term and long-term business and technical objectives
Excellent communication, interpersonal, and stakeholder management skills, with the ability to confidently express business and system scenarios and opportunities
Self-motivated, systematic, and methodical approach to work, with strong analytical and problem-solving skills
Commercial awareness and a commitment to excellence, quality, and success
Cultural empathy, honesty, and approachability.
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