Salary: £30,000 - 34,000 per year Requirements: Experience in 2nd Line Support roles Hands-on expertise with Microsoft 365 (including SharePoint) Familiarity with cloud security, identity management, and collaboration platforms Excellent troubleshooting and problem-solving skills Outstanding communication and customer service abilities A proactive approach to learning and adapting to new technologies (Desirable) Knowledge of firewalls, switches, VLANS, and internet routers (Desirable) Understanding of network and computer security (Desirable) Knowledge of compliance: CE and ISO27001 Responsibilities: Provide 2nd Line support for cloud-based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS. Manage SharePoint Online sites, permissions, and integrations. Support productivity tools such as Microsoft Copilot, Teams, OneDrive, and Google apps. Assist with migrations to cloud platforms and hybrid setups. Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices. Configure and support collaboration tools across multiple ecosystems. Use ITSM tools for efficient ticket handling and service delivery. Provide guidance on security best practices, MFA, and data protection. Assist junior members of staff in their roles. Technologies: AWS Android Azure Cloud Copilot Support ITSM Microsoft 365 Mobile Network Security SharePoint Windows iOS Office 365 More: We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, were embracing cloud-first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. Were looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting-edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career. last updated 5 week of 2026