Location: Newcastle upon Tyne
Salary: £38,700/year - £42,000/year doe
Job Type: Full-time, Permanent
Visa Sponsorship: Available under the Skilled Worker route (SOC Code: 1133)
Job Summary
We are seeking a strategic and hands-on communications leader to drive our client engagement efforts and external messaging. The ideal candidate will bring a background in relationship management, executive communication, and digital strategy—along with experience delivering high-impact campaigns and client service in a fast-paced, remote-first environment.
This role sits at the intersection of communications, marketing, and client operations. You’ll work closely with senior leadership, manage global client relationships, and lead a small but effective team to deliver consistent, thoughtful communication that builds trust and long-term engagement.
Key Responsibilities
• Develop and lead the organisation’s client communication strategy, ensuring clarity, consistency, and tone alignment across all written and digital materials.
• Design and manage structured onboarding, communication, and retention frameworks for executive-level stakeholders and institutional clients.
• Lead targeted outreach campaigns using email, social media, and thought leadership content to grow awareness and attract qualified prospects.
• Act as the primary communications advisor to the leadership team, helping shape public statements, and high-stakes messaging.
• Produce and interpret performance reports on client engagement, conversion trends, and retention, using insights to shape future communication plans.
• Manage and develop a small, remote team responsible for content coordination, client success, and operational support.
• Oversee the improvement of internal communication systems, including documentation, templates, and client engagement tools to ensure consistency and quality.
• Build and maintain stakeholder segmentation models to provide differentiated service and communication based on client needs and profiles.
Required Experience and Skills
• At least 3 years’ experience in communications, stakeholder engagement, or client services—ideally in a financial, consulting, or membership-based organisation.
• A proven ability to build and manage relationships with senior stakeholders and decision-makers across diverse geographies.
• Strong experience developing structured client communication workflows, from onboarding through to long-term retention.
• Confidence in managing outreach across digital platforms, with a focus on clarity, tone, and value delivery.
• Excellent written and verbal communication skills, with a sharp eye for both detail and narrative.
• Experience leading and coaching small teams and aligning their work with broader organisational goals.
• Highly organised, capable of managing multiple projects simultaneously, and comfortable working with remote teams.
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