Live Services Engineer
Whitehall Resources currently require an experienced Live Services Engineer to work with a key client based in Telford
*Please note this role requires 2 days onsite in Telford and candidates must work via and Umbrella company*
*This role requires SC Clearance or Eligibility to undergo clearance*
Role Overview
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities
. Provide live service support for the CESA service.
. Investigate and resolve incidents without breaching SLAs.
. Manage and monitor batch scheduling processes.
. Perform daily checks and triage ServiceNow tickets.
. Support patching and failover activities.
. Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies
. PL/SQL and Java (core development and debugging)
. Live Service Support experience
. ServiceNow (ticket triage and root cause analysis)
. Batch scheduling tools (eg, Job Scheduler)
. Strong problem-solving and analytical skills
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.