The CCTV Supervisor will ensure that the CCTV team provides an excellent service, assisting in crime prevention and reduction through the monitoring of cameras which act as a visible deterrent and means of capturing evidence of criminality.
Organisation
Cheshire West and Chester Council
Location
Chester
Job Category
Regulatory Services
Grade
CWAC NJC - Grade 7
Salary Min
£31,537 per annum
Salary Max
£34,434 per annum
Hours per week
Weeks per year
52.143
Employment Type
Permanent
Closing Date
28/06/2026
Ref No
W4591
Documents
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
The CCTV Supervisor will lead the day‑to‑day operations of the CCTV team, ensuring that high service standards are consistently maintained. This includes implementing corrective actions where necessary and overseeing the preparation and management of staff rotas.
In addition, the CCTV Supervisor will ensure the team safeguards the integrity, accuracy, and confidentiality of all data, adhering strictly to Cheshire West and Chester Council’s CCTV operational procedures and code of practice.
RESPONSIBILITIES the CCTV Operator will…
* Ensure that control room protocols and procedures are maintained and up to date
* Supervise, train, and support CCTV operators, including recruitment, performance management, and development
* Manage CCTV systems and assets, including maintenance, contractor liaison, equipment checks, and control room security
* Manage and oversee the response to public enquiries, such as subject access and freedom of information requests in line with the relevant legal requirement
* Represent the CCTV service at operational and partnership meetings and work collaboratively with partners to reduce crime, improve community safety, and increase public confidence in CCTV services
* Provide operational cover for colleagues
* Operate equipment in line with the CCTV Code of Practice and operational Control Room Procedures
* Comply with operational procedures to produce and ensure continuity of evidential material and completing written witness statements which may be required during criminal proceedings.
* Maintain the integrity and confidentiality of all information obtained within the CCTV service, whether written, verbal or by any other means
ADDITIONAL RESPONSIBILITIES
* The role is a 247/365 role and requires shift work. The successful candidate will be flexible in working hours and willing to work unsociable shifts and weekend working
* The successful candidate will have to pass level 2 non-Police personnel vetting (NPPV L2)
* This role requires you to undertake other duties, commensurate with the grade, as may reasonably be required and in line with organisational development and change
STRENGTHS
* Excellent leadership qualities
* Excellent attention to detail
* Excellent written and verbal communication
* Ability to remain calm in high pressure situations
* Ability to multitask
* Inquisitive mind
* Fast learner
* Ability to follow procedures
* Excellent observational skills
REQUIREMENTS the CCTV Operator will…
* Have a GCSE (A – C) or equivalent in Maths and English
* Have supervisory experience
* Be able to demonstrate excellent IT skills and would benefit from holding a recognised IT qualification
* Be able to demonstrate an excellent understanding of Data Protection legislation and would benefit from holding a recognised Data Protection qualification
* Be able to demonstrate an excellent understanding of other legislation relevant to public realm CCTV
* Be able to demonstrate previous experience in the security, customer service, or crime prevention field and would benefit from holding a recognised security of customer care qualification
* Be able to demonstrate the ability to work well with partner organisations
* Benefit from holding a relevant recognised qualification in CCTV operations
* Benefit from holding a recognised qualification in supervisory management
* Benefit from previous experience operating and monitoring CCTV cameras
* Benefit from previous experience in a role focussed on prevention and detection of crime and disorder
NOTE
Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.
Fixed: Workers are based at a Council office or other building because their work can only be carried out in that location.
Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester.
For more information please contact ***email_hidden***
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.
For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.