Key responsibilities Staff Leadership and Management Promote the vision and values of the organisation. Direct the administration team by allocating work and delegating duties. Provide mentorship and support to the senior receptionist. Promote, develop, and maintain good working relationships within the practice.
Understand the demands of own department(s) and the workforce needed. Promote confidence, happiness, and motivation within the team. Promote an open and positive learning culture that is free from blame and is constructive. Completing return-to-work meetings following staff absence.
Succession plan for key roles within own department. Conducting interviews Coordinating training, overseeing and updating training tracker Taking meeting minutes Supporting the Senior Leadership team to: Ensure all compliance and statutory obligations are met. Ensure personnel within own team are compliant with training requirements. Ensure references, ID, and all relevant certificates are stored in personnel files.
Responsible for new starter inductions and setting up staff on platforms for training. Deliver appraisals and PDPs in a positive way. Promote effective systems that help resolve disputes and grievances. Operational Performance: Be aware of the standards, key performance indicators and other metrics relating to departmental quality and performance.
Be innovative, look at what is needed and implement change with support from colleagues. Support the planning and the delivery of the Flu / Covid vaccination clinics. Ensure teams are effectively utilised and add value to the practice and their patients. Amending rotas when required to ensure the smooth running of the practices operations.
Ensure teams are effectively care navigating patients to the right clinician and or service. Contributing to the development of Business Continuity Plan and the execution of it when required. Awareness of the CQC standards and these relate to your teams activities. Patient services Understand and follow the practice complaints policy.
Supporting the admin team to manage complaints appropriately. Feedback to the admin team and escalate to the leadership team when risk is identified. Drafting warning letters and medication contracts Covering the Senior Receptionists workload during absence including: Supervising and monitoring the rota Patchs consultations Referrals to community pharmacy Allocating admin tasks Monitoring appointments use Finance Identify and highlight areas that could result in efficiency savings or where investment could have the biggest impact on quality and performance. Ensure all department expenditure is necessary and can be justified.
Support initiatives that develop and implement processes that enable practice objectives to be met. This includes but isnt limited to maximising income. Service Improvement: Seek ways to improve service and efficiency and share ideas. Ensure members of your team are aware of changes that occur in the business.
Maintain good communication at all times with the other departments and colleagues. Support and be involved in service improvement across the practice. Information Technology & Governance Ensure the team is aware of and is following information governance systems. Ensure the team is trained in Data Security & Protection and following policy.
Ensure departmental processes are followed according to local policy. Communication Complete regular 1:1s and annual appraisals in line with practice policy. Ensure the appropriate use of the channels of communication used within the practice. Build/maintain good working relationships with colleagues, patients, and our practice partners (external bodies).
Updating info on the desk pack template and communicating changes Act as a conduit to feedback and represent the relevant teams at the practices operations meeting. Other Each team leader is given a responsibility that is specific to their role. This team leader role is responsible for leading on and supporting the non-clinical apprentices within the organisation. We usually have up to two non-clinical apprentices within the practice.
This job description is not an exhaustive list and may be changed when required due to changing service needs and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder as determined by the Business Manager. Any changes would be discussed with the post-holder.