Join to apply for the Collections Advisor (Credit Control) role at Radius.
We are seeking a customer-focused professional to support our Telecoms collections team by managing customer accounts and recovering outstanding debts. The ideal candidate will have experience in collections or customer service, excellent communication skills, and a problem-solving approach.
Responsibilities include:
* Managing customer accounts and making outbound calls to collect balances.
* Negotiating payment arrangements.
* Handling customer queries professionally.
* Maintaining detailed records of communications.
* Escalating complex cases as needed.
* Ensuring compliance with policies and regulations.
* Supporting team training and sharing best practices.
* Meeting performance targets.
Qualifications:
* At least 1 year of experience in collections or customer service.
* Strong communication and interpersonal skills.
* Organizational and time management skills.
* Knowledge of collections processes and regulations is a plus.
Join us at our Crewe Eurocard office, working hours Monday-Friday, 8:30 am – 5:00 pm. We offer a friendly, innovative, and inclusive work environment that values continuous improvement and diversity.
If interested, apply online or contact our talent team at [email address]. Radius is an equal opportunities employer and committed to accessibility. We reserve the right to close the vacancy early if needed.
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