Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1 st Line Support Engineer to join their growing helpdesk team.
Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. Youll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service.
Responsibilities include:
Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues.
Prioritise incidents based on customer impact and urgency
Document recurring issues and share with the team
Monitor system performance metrics
Maintain communication with the customer, escalation routes and wider team on any issues.
Support and uphold the companys Information Security Management System in line with ISO regulations.
To be successful in this role, you will need:
Previous commercial experience in a technical support role, ideally within an MSP
Experience supporting Microsoft Windows and Apple Mac devices
Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune
Experience with Azure
A basic understanding of networking including DNS, VLANs and connectivity issues
To be customer focused with a desire to provide excellent customer services
An understanding of ITIL is beneficial
Any computing certifications would be beneficial
Whats in it for you:
Hybrid working (2 days a week remote)
Private Healthcare
Special Leave for birthdays and Christmas
Casual Fridays with complementary breakfasts and afternoon drinks
Volunteer Days
Company Pension
If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
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